SUPPORT
How Can We Help You?
Find answers in our FAQ or reach out to our support team
Email Support
Get help via email
support@qrstudio.com
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Mon-Fri, 9am-6pm PST
Phone Support
Business & Enterprise plans
+1 (555) 123-4567
Mon-Fri, 9am-6pm PST
Documentation
Guides and tutorials
docs.qrstudio.com
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Frequently Asked Questions
Find quick answers to common questions
Getting Started
Sign up for a free account, navigate to the Generate tab, choose your QR code type, enter your content, customize the design, and click Generate. You can download your QR code immediately or save it to your account.
We support 25+ types including URL, vCard (business cards), WiFi, Email, SMS, Phone, Calendar events, Location, and more. Each type has specific fields optimized for that use case.
Yes! Our Free plan includes 50 QR codes, basic analytics, and standard customization. Paid plans start at $19/month and include a 14-day free trial with no credit card required.
Dynamic QR Codes
A dynamic QR code allows you to change the destination URL after the code is created and printed. The QR code contains a short URL that redirects to your actual destination, which you can edit anytime from your dashboard.
No, static QR codes permanently encode the content. Once generated, they cannot be changed. That's why we recommend dynamic QR codes for marketing materials, product packaging, and any long-term use.
Dynamic QR codes remain active as long as your subscription is active. You can also set optional expiration dates for time-sensitive campaigns. After cancellation, dynamic codes remain active for 30 days.
Analytics & Tracking
We track scan counts, timestamps, geographic location (city/country), device types, browsers, operating systems, and referral sources. All data is anonymized and GDPR-compliant—we don't collect personal identifiable information.
Location is determined by the scanner's IP address and provides city/country-level accuracy. We don't use GPS or require location permissions, making scanning frictionless for users.
Yes! All plans allow CSV export of scan data. Business and Enterprise plans include custom reports and API access for advanced analytics integrations.
Billing & Plans
Yes! Upgrade or downgrade at any time. Upgrades are prorated for the remainder of your billing cycle. Downgrades take effect at the end of your current billing period to ensure you receive full value.
You'll receive notifications at 80% and 100% of your limits. If you exceed your QR code limit, you'll need to delete existing codes or upgrade. Scans are always unlimited on all plans.
Yes! We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied, contact support within 30 days for a full refund, no questions asked.
Technical
Free plan: PNG and SVG. Pro plan adds JPEG. Business plan adds PDF. All formats support high resolution up to 4096x4096 pixels for print quality.
Yes! Business and Enterprise plans support custom domains (e.g., qr.yourbrand.com) for white-label dynamic QR codes. This increases brand trust and looks professional.
Yes! Business plans include API access with 10,000 calls/month. Enterprise plans have unlimited API access. Our REST API supports QR code generation, campaign management, and analytics retrieval.
Still Have Questions?
Our team is here to help you succeed